At OTO KOLAYLIK SANAYI VE TICARET LTD. ÅžTI., we are committed to ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, our refund policy ensures a fair and transparent process.
Refund Eligibility:
Products must be returned within 7 days of delivery.
Items must be in their original condition, unused, and with all original packaging.
Machinery or equipment must not have been altered or damaged after delivery.
Non-Refundable Items:
Items damaged due to misuse or improper handling
Customized or specially ordered machinery
Consumable parts that are used or installed
Refund Process:
Contact our customer support team at otokolaylikesan@gmail.com or +90 537 869 9115 with your order details.
Provide photos or evidence if the product is damaged or defective.
Once approved, return the item to our address: Kargokar, Karacaoğlan, 6172. Sokak No: 5/C, 35030 Bornova, İzmir, Türkiye
Refunds will be processed within 7–14 business days after we receive the returned item.
Important Notes:
Shipping costs for returns are the responsibility of the customer, unless the item was defective or damaged on delivery.
Refunds will be issued using the original payment method whenever possible.
For any questions or support regarding returns, our verified professionals are available to assist you.
We aim to provide a hassle-free and transparent refund process, ensuring our customers can purchase with confidence.
